We do not sell pets. Our store only provides products and essentials that pets need. If you’re looking to adopt, we encourage you to reach out to your local NGOs, Or Contact
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FAQ
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GENERALLY ASKED QUESTIONS
When can I expect my online order to be delivered?
Orders are shipped within 24 hours and delivered in 1–3 business days (1–2 days for NCR). A tracking link is shared by email. Need help? Call/WhatsApp +91 9810780607.
What should I do if my order arrives damaged or expired?
We take utmost care to ensure that no expired products are stocked or shipped. If you notice that the package is damaged at the time of delivery, we recommend you do not accept it from the delivery executive.
However, if you have already received the product, please contact us at info@petmedicine.co within 24 hours of delivery. Kindly share clear images of the damaged product, outer box, shipping label, and invoice so our team can assist you promptly.
What are the modes of payment we accept?
Credit Cards, Cash on Delivery, Debit Cards, UPI and NetBanking.
How much of Medicine shall I feed my Dog / Cat?
Please Consult your vet , still confused, please share your prescription with us on whats app at +91 9810780607, and our in-house pharmacist , will be able to help you.
Size Chart Instructions
How do I know what size collar or harness will fit my pet?
Please refer to the size chart available on the product page for accurate guidance. If you’re still unsure, feel free to call or WhatsApp us at +91 9810780607 and our team will be happy to help you choose the right size.
Do you customise Pet Collar, Harness or Tags?
No , Not as if now , may be in future.
Shipping and Order Tracking
How soon can I expect delivery after placing an order?
Orders are typically dispatched within 24 hours and delivered within 1–4 working days, depending on your location. For NCR addresses, delivery is completed within 1–2 business days, subject to stock availability at our Gurgaon warehouse. A tracking link is shared via email. For further assistance, call or WhatsApp us at +91 9810780607.
Return Exchange and Cancellation
Which products can be Exchanged or Returned?
We do not accept returns or exchanges for the following (unless the item is received damaged or spoiled):
Edible and perishable products such as food and treats
Beds, crates, and carriers
Dog and cat toys
Dog pads/diapers
Medicines and supplements
Items purchased during sales or at discounted prices
Additionally, returns/exchanges will not be accepted if:
The request is raised after 7 business days from delivery
The product has been used, altered, or damaged due to misuse/overuse
The product is returned without original packaging, including tags, labels, and accessories, or if the packaging is damaged
How can I cancel an order I placed online?
Yes, cancellations are allowed before the product is dispatched. You can cancel your order directly on our website or by emailing us at sales@petmedicine.co.
How does your Refund Policy work?
You may cancel your order within 24 hours of placing it. Petmedicine.co reserves the right to accept or decline cancellation requests at its discretion. If your cancellation is approved and the order has not been processed, the full amount will be refunded within 15–20 working days.
Within how many days can I return a Product?
For Return - Please make sure that you send us an email on sales@petmedicine.co or whats app on +919810780607 with in 7 days of the product delivery.
Modes of Payment
What are the modes of payment we accept?
Credit Cards, Cash on Delivery, Debit Cards, UPI and NetBanking.
Gift Cards and Coupons
How Can I Redeem my Coupons/Gift Cards?
You can redeem the coupons on the payment page before making the payment. . If you still need further help feel free to call or whats app us at +91 9810780607
There are limited period vouchers and promotional codes which can be issued or cancelled by Ithinkpets.com as part of any campaign or scheme. The terms for these campaigns will be decided by Ithinkpets.com at the time of the campaign and these should be acceptable to you.