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GENERALLY ASKED QUESTIONS

We do not sell pets. Our store only provides products and essentials that pets need. If you’re looking to adopt, we encourage you to reach out to your local NGOs, Or Contact

Orders are shipped within 24 hours and delivered in 1–3 business days (1–2 days for NCR). A tracking link is shared by email. Need help? Call/WhatsApp +91 9810780607.

We take utmost care to ensure that no expired products are stocked or shipped. If you notice that the package is damaged at the time of delivery, we recommend you do not accept it from the delivery executive.

However, if you have already received the product, please contact us at info@petmedicine.co within 24 hours of delivery. Kindly share clear images of the damaged product, outer box, shipping label, and invoice so our team can assist you promptly.

Credit Cards, Cash on Delivery, Debit Cards, UPI and NetBanking.

Please Consult your vet , still confused, please share your prescription with us on whats app at +91 9810780607, and our in-house pharmacist , will be able to help you.

Size Chart Instructions

Please refer to the size chart available on the product page for accurate guidance. If you’re still unsure, feel free to call or WhatsApp us at +91 9810780607 and our team will be happy to help you choose the right size.

No , Not as if now , may be in future.

Shipping and Order Tracking

Orders are typically dispatched within 24 hours and delivered within 1–4 working days, depending on your location. For NCR addresses, delivery is completed within 1–2 business days, subject to stock availability at our Gurgaon warehouse. A tracking link is shared via email. For further assistance, call or WhatsApp us at +91 9810780607.

Return Exchange and Cancellation

We do not accept returns or exchanges for the following (unless the item is received damaged or spoiled):

Edible and perishable products such as food and treats
Beds, crates, and carriers
Dog and cat toys
Dog pads/diapers
Medicines and supplements
Items purchased during sales or at discounted prices

Additionally, returns/exchanges will not be accepted if:

The request is raised after 7 business days from delivery
The product has been used, altered, or damaged due to misuse/overuse
The product is returned without original packaging, including tags, labels, and accessories, or if the packaging is damaged

Yes, cancellations are allowed before the product is dispatched. You can cancel your order directly on our website or by emailing us at sales@petmedicine.co.

You may cancel your order within 24 hours of placing it. Petmedicine.co reserves the right to accept or decline cancellation requests at its discretion. If your cancellation is approved and the order has not been processed, the full amount will be refunded within 15–20 working days.

For Return - Please make sure that you send us an email on sales@petmedicine.co or whats app on +919810780607 with in 7 days of the product delivery.

Modes of Payment

Credit Cards, Cash on Delivery, Debit Cards, UPI and NetBanking.

Gift Cards and Coupons

You can redeem the coupons on the payment page before making the payment. . If you still need further help feel free to call or whats app us at +91 9810780607

There are limited period vouchers and promotional codes which can be issued or cancelled by Ithinkpets.com as part of any campaign or scheme. The terms for these campaigns will be decided by Ithinkpets.com at the time of the campaign and these should be acceptable to you.

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