🩺 Prescription Policy & Veterinary Disclaimer

1. Purpose & Commitment

At PetMedicine.co, we are committed to providing authentic pet healthcare products sourced from authorized distributors and responsible access to veterinary medicines.
Our goal is to help pet parents conveniently source trusted veterinary products from authorized distributors while ensuring compliance with all applicable laws and ethical standards.We are not a pharmacy, and we do not diagnose, prescribe, or replace professional veterinary advice.All information and services offered through this platform are for educational and product-delivery purposes only.

2. Prescription Requirements

Certain veterinary medicines or treatments listed on PetMedicine.co may require a valid prescription from a registered veterinarian, in accordance with Indian regulations.

To ensure responsible use, for the products which require prescription-

Customers will be asked to share a valid veterinary prescription before such items can be processed.
Customers may share their veterinarian prescription with our team via email or WhatsApp for order verification on +91 9810780607 or at sales@petmedicine.co.
All prescriptions are reviewed by authorized partner pharmacists or veterinarians for verification.
Orders for prescription products cannot be processed without valid documentation.

3. Our Role as a Retailer

PetMedicine.co operates as an online retailer of veterinary medicines and pet healthcare products. All products listed on this website are sourced from authorised manufacturers, importers, and distributors in India. Orders placed on PetMedicine.co are processed and fulfilled by our team and shipped to customers through trusted logistics partners while maintaining appropriate safety, storage, and handling standards.For certain veterinary medicines that require a valid prescription, order processing is subject to verification of a registered veterinarian’s prescription in accordance with applicable regulations.

4. Veterinary Guidance

All product information provided — including dosage, benefits, and administration instructions — is for general guidance only. Pet parents should consult a qualified veterinarian before starting, changing, or discontinuing any medication or supplement. If your pet experiences any unexpected reaction, discontinue use immediately and contact your veterinarian.

5. Legal & Compliance Statement

PetMedicine.co complies with:

Consumer Protection Act, 2019 (India)
Drugs and Cosmetics Rules (for veterinary use)
Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.
Holds a Valid Drug Licence – RLF20HR2023006026 || RLF21HR2023006021.

We do not engage in the sale or advertisement of human pharmaceuticals, restricted substances, or Schedule X drugs.

6. Disclaimer of Liability

While we strive to ensure accuracy and authenticity, PetMedicine.co, its founders, and its partners assume no liability for misuse, overuse, or misinterpretation of products.
By purchasing from our platform, the customer acknowledges that:

They understand the nature of the products being ordered.
They take full responsibility for the use and storage of such products under proper veterinary supervision.

7. Contact & Verification

If you have questions about prescriptions, regulations, or product sourcing, please reach out to our compliance team at:

📧 info@petmedicine.co or 9810780607
📍 PetMedicine.co (operated by Barkstore Pvt. Ltd.)
Gurugram, Haryana, India